Universal Capture is a cross-platform application that turns a Mac or Windows PC into a capture device. Universal Capture software is available through the Downloads page in Echo360. The installation wizard guides you through installation. Once installed, Universal Capture will keep itself up to date by downloading and applying updates in the background.

If you have not already done so, please see Universal Capture Specifications to be sure the computer you are using meets the minimum system requirements for Universal Capture.

Download the Installer

Log into Echo360.
Click the Settings menu to open it and select Downloads, as shown in the below figure.
Click the Download link from the Universal Capture section of your choice from the Downloads page, shown below. The installer must be run locally, so save the file to your computer, as opposed to a shared or cloud drive.

Install the Program

The Universal Capture Download link downloads a .dmg (Disk Image) or .msi for installation purposes. Use the steps below to install Universal Capture.

Use Local Directories for Installation!
The Universal Capture installation and data directories must be on the local drive; they cannot be located on a network, remote (mapped), or USB thumb drive. Use the defaults provided during installation.

After Universal Capture is installed, launch it. Log in and run a test capture to ensure it works as expected. If it does, you may delete the downloaded installer file and unmount the disk image.

NOTE that when Universal Capture is first launched (after installation) it can take approximately 2-5 minutes for the application to establish a connection to your Institution and make sure that the latest software is being used. During this time, a loading screen appears that will disappear once the connection is established.

macOS

Universal Capture on the Mac does not allow for custom installation directories, which may conflict with programs like Faronics Deep Freeze. Universal Capture must be installed to the default Macintosh HD.

To install Universal Capture on a Mac

Locate the downloaded Universal Capture Installer .dmg file. It should be located in the Downloads folder (Finder > Downloads).
Double-click the .dmg file to mount the image and begin the installation process.
A new Finder window should appear showing the .dmg contents. Double-click the UniversalCapture.pkg file to launch the installer.
Once the installer is launched, follow the prompts to the complete installation.
Ensure that you allow access to inputs you want to capture.

Accept System Certificate Trust Settings changes - If you are prompted during installation, be sure to provide your password to permit changes to the system certificate trust settings for Universal Capture. If you do not have the appropriate rights on the computer, contact your System Administrator. They may need to push the certificate remotely for institution users' computers.

Windows

If, during installation, you choose to install to a custom directory, note the following requirements:

The program directory and data directory must be different.
The application cannot be installed at the root of any drive.
The folder(s) chosen as the target installation directories must be empty or non-existent.

To install Universal Capture on a Windows PC

Locate the downloaded Universal Capture Installer .msi file. It should be located in the Downloads folder by default.
Double-click the .msi file to begin the installation process.
Once the installer is launched, follow the prompts to the complete installation.

Uninstall the Program

If necessary, you can uninstall Universal Capture from your computer by following the steps outlined below.

Uninstall from macOS

Uninstalling Universal Capture is easy, however, be aware that sudo access may be needed and all data is deleted on the removal of the program.

To remove Universal Capture

Close Universal Capture.
Navigate to the Applications folder using your Dock or through a Finder window.
Find "Echo360 Capture".
Right-click on it and select "Move to Trash"
OR
Click-and-Drag it to the Trash on your Dock.
Use Touch ID or enter your password when prompted.

To remove Universal Capture using the uninstall script

Close Universal Capture.
Open Spotlight by clicking on the Magnifying Glass in the upper-right corner of the Menu bar or by pressing CommandSpacebar.
Type "Terminal" and run the application.

In the Terminal, run the following command to run the script:

sudo /Applications/Echo360\ Capture.app/Contents/Resources/uninstall.sh

Enter your laptop password when prompted. You will not see your password being typed into the Terminal for security reasons.
Follow the rest of the uninstall prompts.

Manually Remove the Certificate

In some instances, the uninstallation process for macOS does not remove the certificate from your machine. If you are planning to re-install Universal Capture software, you should leave the certificate in place. In addition, leaving it does no harm. However, you can use the following methods to manually remove the certificate if desired.

Using the Terminal Window method is preferred, as it targets the certificate hash specifically. Using the Keychain Access method requires you find the correct certificate in what may be a longer list of certificates.

Open a Terminal window and enter the following command:

security delete-certificate -Z 6640A82C46F7B7219107666DCA9BFF28A08284E6 /Library/Keychains/System.keychain

Open Keychain Access by navigating to Applications > Utilities > Keychain Access.app, and delete the localhost certificate shown in the figure below.

It is probably NOT THE ONLY "localhost" certificate in the list, so specifically you are looking for the one with an expiration of Oct 18, 2048 at 10:51:15 UTC. The figure below shows this in local time (EDT), so you may have to calculate UTC to be sure.

This will complete the removal of Universal Capture software from your Mac.

Uninstall from Windows

Uninstalling Universal Capture is easy, however, be aware that all data is deleted, including recordings, with the removal of the program.